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Browse Topics
Select a category to find relevant articles and guides.
Account & Profile
Sign up, profile setup, verification, and account settings.
14 articles →
Billing & Payments
Subscription plans, invoicing, payment methods, and refunds.
9 articles →
Campaigns & Opportunities
Creating, managing, and tracking brand campaigns.
18 articles →
Messaging & Connections
Connecting with creators/brands, messaging, and proposals.
11 articles →
Privacy & Security
Data protection, two-factor auth, and content ownership.
8 articles →
Integrations & API
Connect third-party tools, webhooks, and developer API.
6 articles →
Frequently Asked Questions
Quick answers to the most common questions.
How do I verify my creator profile?
Navigate to Settings → Profile → Verification. Upload a government-issued ID and we'll review within 24–48 hours. Verified profiles see up to 40% more brand inquiries.
Can I use Castway for free?
Yes — Castway offers a free tier that includes a full profile, up to 5 active applications per month, and messaging. Upgrade to Pro for unlimited applications, advanced analytics, and priority support.
How do payments work for brand campaigns?
Payments are held in escrow when a brand approves your proposal. Once deliverables are submitted and approved, funds are released to your connected payout method within 3–5 business days.
How do I report inappropriate content or behavior?
Click the ⋯ menu on any profile, post, or message and select "Report." Our Trust & Safety team reviews every report within 24 hours and takes action per our community guidelines.
Can agencies manage multiple creators on one account?
Yes — agency accounts support unlimited team members and creator roster management. Each creator maintains their own profile while the agency handles outreach, contracts, and analytics.
Still need help?
Our support team typically responds within a few hours during business days.